Session timeout
Help
ERM assistance is provided by:
• Coordinating Office for Clinical Trial Research
☎ 0408 410 938 (research office enquiries)
☎ 0408 274 054 (applicant enquiries)
✉ multisite.ethics@safercare.vic.gov.au
🕑 9am - 5pm AET, Monday - Friday
• Infonetica Helpdesk
☎ 02 9037 8404
✉ helpdesk@infonetica.net
🕑 9am - 5pm AET, Monday - Friday
Refer to the table below for guidance.
Coordinating OfficeERM Issue | Contact | |
Forgotten password | Self service link on login page. | |
Create a new account for research office user or committee member | Coordinating Office | |
Deactivate an account as research office user or committee member has left their role | Infonetica Helpdesk | |
| Request for application submission by research office (resubmit on behalf of the research team). Complete form in Help/Template | Infonetica Helpdesk | |
Fix a data entry error | Coordinating Office | |
Technical problem (e.g. error message appearing) | Infonetica Helpdesk | |
Arrange training for research office or researcher/applicant or committee member | Coordinating Office | |
User unsure which action button to use | Coordinating Office | |
Feedback on content of a Victorian application form | Coordinating Office | |
Advice on reporting | Coordinating Office | |
Guidance for researcher/applicant | Account enquiry | Infonetica Helpdesk |
How to use ERM functions | Infonetica Helpdesk | |
How to manage Victorian application forms | Coordinating Office | |
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Query escalation
ERM is operated by Infonetica Ltd. and the ERM administrator for Victoria is the Coordinating Office for Clinical Trial Research, Victorian Department of Health..
In the event that an issue is not resolved after contacting the Infonetica Helpdesk, please forward the unresolved issue and Helpdesk response to multisite.ethics@safercare.vic.gov.au
In the event that an issue is not resolved after contacting the Coordinating Office, please forward the unresolved issue and Coordinating Office response to helpdesk@infonetica.net.