Help

ERM assistance is provided by:

• Coordinating Office for Clinical Trial Research

☎ 0408 410 938 (research office enquiries)
☎ 0408 274 054 (applicant enquiries)
multisite.ethics@ecodev.vic.gov.au
🕑 9am - 5pm AET, Monday - Friday


Infonetica Helpdesk

☎ 02 9037 8404
helpdesk@infonetica.net
🕑 9am - 5pm AET, Monday - Friday

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Refer to the table below for guidance.

ERM Issue

Contact

Forgotten password

Self service link on login page.
Further support: Infonetica Helpdesk

Create a new account for research office user or committee member

Infonetica Helpdesk

Deactivate an account as research office user or committee member has left their role

Infonetica Helpdesk

Request for application submission by research office (resubmit on behalf of the research team). Complete form in Help/Template
Infonetica Helpdesk

Fix a data entry error

Coordinating Office

Technical problem (e.g. error message appearing)

Infonetica Helpdesk

Arrange training for research office or researcher/applicant or committee member

Coordinating Office

User unsure which action button to use

Coordinating Office

Feedback on content of a Victorian application form

Coordinating Office

Advice on reporting

Coordinating Office

Guidance for researcher/applicant

Account enquiry

Infonetica Helpdesk

How to use ERM functions

Infonetica Helpdesk

How to manage Victorian application forms

Coordinating Office

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Query escalation

ERM is operated by Infonetica Ltd. and the ERM administrator for Victoria is the Coordinating Office for Clinical Trial Research, Victorian Department of Jobs, Precincts and Regions (DJPR).

In the event that an issue is not resolved after contacting the Infonetica Helpdesk, please forward the unresolved issue and Helpdesk response to multisite.ethics@ecodev.vic.gov.au.

In the event that an issue is not resolved after contacting the Coordinating Office, please forward the unresolved issue and Coordinating Office response to helpdesk@infonetica.net.