Help

ERM assistance is provided by:

• Coordinating Office for Clinical Trial Research (Victorian Department of Health and Human Services)

☎ 03 9096 7394
multisite.ethics@dhhs.vic.gov.au

Infonetica Helpdesk

☎ 02 9037 8404
✉ helpdesk@infonetica.net

Refer to the table below for guidance.

ERM Issue

Contact

Forgotten password

Self service link on login page.
Further support: Infonetica Helpdesk

Create a new account for research office user or committee member

Coordinating Office

Deactivate an account as research office user or committee member has left their role

Infonetica Helpdesk
or
Coordinating Office

Fix a data entry error

Coordinating Office

Technical problem (e.g. error message appearing)

Infonetica Helpdesk

Arrange training for research office or researcher/applicant or committee member

Coordinating Office

User unsure which action button to use

Coordinating Office

Feedback on content of a Victorian application form

Coordinating Office

Advice on reporting

Coordinating Office

Guidance for researcher/applicant

Account enquiry

Infonetica Helpdesk

How to use ERM functions

Infonetica Helpdesk

How to manage Victorian application forms

Coordinating Office