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Help
ERM assistance is provided by:
• Research, Strategy and Clinical Trials
☎ 0408 410 938 (research office enquiries)
☎ 0408 274 054 (applicant enquiries)
✉ multisite.ethics@safercare.vic.gov.au
🕑 9am - 5pm AET, Monday - Friday
• Infonetica Helpdesk
☎ 02 9037 8404
✉ helpdesk@infonetica.net
🕑 9am - 5pm AET, Monday - Friday
Refer to the table below for guidance.
Coordinating OfficeERM Issue | Contact | |
Forgotten password | Self service link on login page. | |
Create a new account for research office user or committee member | Research, Strategy and Clinical Trials Office | |
Deactivate an account as research office user or committee member has left their role | Infonetica Helpdesk | |
| Request for application submission by research office (resubmit on behalf of the research team). Complete form in Help/Template | Infonetica Helpdesk | |
Fix a data entry error | Research, Strategy and Clinical Trials | |
Technical problem (e.g. error message appearing) | Infonetica Helpdesk | |
Arrange training for research office or researcher/applicant or committee member | Research, Strategy and Clinical Trials Office | |
User unsure which action button to use | Research, Strategy and Clinical Trials Office | |
Feedback on content of a Victorian application form | Research, Strategy and Clinical Trials Office | |
Advice on reporting | Research, Strategy and Clinical Trials Office | |
Guidance for researcher/applicant | Account enquiry | Infonetica Helpdesk |
How to use ERM functions | Infonetica Helpdesk | |
How to manage Victorian application forms | Research, Strategy and Clinical Trials Office | |
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Query escalation
ERM is operated by Infonetica Ltd. and the ERM administrator for Victoria is the Research, Strategy and Clinical Trials Office, Victorian Department of Health..
In the event that an issue is not resolved after contacting the Infonetica Helpdesk, please forward the unresolved issue and Helpdesk response to multisite.ethics@safercare.vic.gov.au
In the event that an issue is not resolved after contacting the Research, Strategy and Clinical Trials Office, please forward the unresolved issue and Research, Strategy and Clinical Trials Office response to helpdesk@infonetica.net.